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Strategic Goals

FY22 Goals

For the remainder of FY22, the Franklin College Business Services Office (FBSO) will focus on identifying skills gaps and training staff to provide a consistent level of service, honing processes, and developing the teamwork environment. One area of concern that has been voiced is timely communication. Each team has been tasked with improving in this area and has implemented measures to do so. Our goal is to respond to support request tickets or functional group email inquiries within 24 hours – even if only as a first acknowledgment. 

FY23 Goals

Our goal for FY23 is to continue to train staff on identified skills gaps, while providing faculty, staff, and students quality service. Additionally, we plan to engage in personal outreach with unit leaders and faculty to develop and foster the interpersonal relationships that are fundamental to our success.

Specific areas of focus include: 

  • FAST: Meet with unit leaders monthly to review reconciliations; meet with unit leaders/graduate coordinators in mid-fall and mid-spring to conduct workforce planning for the upcoming semesters 
  • BSC: Develop a “Tips and Tricks on Travel and Purchasing at UGA” to be shared with new employees as they onboard 
  • REST: Meet with all departments over the course of the year to discuss effort expectations (current inconsistencies and high risk)  
  • FFM: Create informational packets to be distributed to faculty and students on how their Foundation funds can be used or processed when they fall into the following categories: 
    • Professorship chair holders  
    • Faculty award recipients 
    • Expense-reimbursed student awards 
    • Student agencies and their faculty sponsors 

FBSO will continue to solicit further ideas from unit leaders and faculty.

Service Level/Transaction Specific Goals for FY23

Personnel and Payroll 

  • Reduce the number of off-cycle checks by 50%
  • Reduce the number of overpayments by 50%
  • Reduce the number of Express Direct Retros (EDRs) by 40%
  • Reduce the number of start date change requests by 50%

  
Research Enterprise Support Team 

  • Provide monthly reconciliations to departments no later than the 15th of each month 
  • Increase the number of proposals submitted by 10% 
  • Develop a system or database to collect and track Other Support and COI in order to verify that Franklin College faculty’s Other Support and Current/Pending Support documents are accurate and meet current NSF/NIH/PHS requirement  
  • Reduce the number of cost transfers by 20% 

  
Financial Affairs Support Team 

  • Review and approve all transactions within 24 hours if no issues present, and within 3 business days if issues need to be resolved 
  • Post, reconcile, and correct all transactions monthly. Provide all of the reconciliations to department faculty by the 15th of every month 
  • Have all Non-Original Budget reports ready to roll out on July 1st for Fall students and on December 1st for Spring students 

Business Services Center 

  • Process 90% of Purchase requests within 24 hours if without an issue, and within 5 business days if there are concerns with funding, vendor enrollment, etc. 
  • Prepare and submit monthly P-Card reconciliation within 48 hours upon receipt of the bank statement 
  • Submit all payment requests within 24 hours if without an issue, and within 3 business days if there are issues to be resolved 
  • Process all TA's within 24 hours if without an issue, and within 3 business days if there are additional requirements like internal TA's 
  • Process all ER's within 48 hours if without an issue, and within 3 business days if there are issues to be resolved 

  
Foundation Fund Management 

  • Review and approve all awards in Scholarship Universe within 24 hours if without issues, and within 3 business days if there are issues to be resolved  
  • Review and approve all transactions submitted in PeopleSoft and FAME within 24 hours if without issues, and within 3 business days if there are issues to be resolved 
  • Provide secondary Reconciliation Reports for Foundation accounts within 5 days of receiving FAST’s Reconciliation 
     

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